Last night I got a preview of a new BI product that Oracle is delivering early next year.
For those customers using Oracle’s Communication Billing and Revenue Management software this is definitely one product to consider.
The demonstration showed how one can build a robust data warehouse with BRM data (including CDR information) and then use over 120 sample reports to analyze the information.
The example we saw analyzed subscriber account churn. At each level of analysis the software provided a suggested next step. This “guided” analysis was very good. Within several minutes we were able to drill down using raw data and chart graphics to the primary reason for the highest level of churn. The root cause was a high level of dropped calls from several cell towers.
I came away very impressed with this soon-to-be announced product which uses Oracle Business Intelligence Enterprise Edition (OBIEE).
SSG will stay in the loop on this and provide an update again in several months as more information is provided.
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